Gaming should be enjoyable. At g9999, we provide every player in Bangladesh with the tools, information, and support needed to keep their gaming experience positive, controlled, and within healthy limits.
At g9999, responsible gaming is not a legal checkbox — it is a core part of how we operate. We believe that every player across Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or beyond, deserves to engage with the g9999 platform in a way that is safe, informed, and genuinely enjoyable. When gaming stops being fun and starts causing stress, financial strain, or emotional difficulty, it has gone beyond what g9999 stands for.
We invest in responsible gaming tools, staff training, and player communication to ensure that every g9999 account holder has the resources they need to make healthy decisions about their gaming activity. All protective tools available on g9999 are completely free and can be activated at any time — no waiting periods, no fees, and no judgment.
Our Core Belief: A g9999 player who games within their means, for entertainment, with full control over their spending and time, is the kind of player we are proud to serve. Responsible gaming is what makes this platform sustainable and trustworthy for everyone.
The g9999 platform is strictly for adults aged 18 and above. This is not optional — it is an absolute requirement that applies to every player, without exception. g9999 takes the protection of minors extremely seriously and employs multiple layers of age verification to prevent underage access.
During the account registration process, all players are required to confirm that they are 18 years of age or older. This declaration is followed by identity verification (KYC), during which g9999 checks government-issued identification to confirm date of birth. Any account found to belong to a person under the age of 18 will be immediately closed, all balances will be forfeited, and the matter may be reported to relevant authorities.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent minors from accessing the g9999 platform:
Parental Controls: Several free parental control tools are available for Windows, Android, and iOS devices that allow you to block access to gambling websites by category. We encourage all g9999 players with children at home to make use of these tools as an additional layer of protection.
Self-exclusion is one of the most powerful responsible gaming tools available to g9999 players. If you feel that your gambling is getting out of control, or if you simply want to take a complete break from gaming, g9999 allows you to voluntarily exclude yourself from the platform for a defined period of time — or permanently.
During a self-exclusion period, your g9999 account will be suspended and you will be unable to log in, place bets, deposit funds, or access any gaming content. Any pending withdrawals at the time of exclusion will still be processed to your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer). g9999 will also suppress all marketing communications to your account for the duration of the exclusion.
How to Self-Exclude: Log in to your g9999 account and navigate to Account Settings, or contact our support team directly at [email protected] and request a self-exclusion. Our team will activate the exclusion within minutes of your request — 24 hours a day, 7 days a week.
Once a self-exclusion is in place, g9999 will make every reasonable effort to ensure the exclusion is honoured. However, if you attempt to re-register using different personal details during a self-exclusion period, g9999 may permanently ban your access to the platform. Circumventing a self-exclusion is a serious breach of the g9999 Terms & Conditions.
g9999 allows players to set voluntary deposit limits on their accounts to control how much money they add to their g9999 balance over a given period. Setting a deposit limit is one of the most effective ways to ensure that your gaming spending stays within a budget that you are genuinely comfortable with.
Deposit limits can be configured for any of the following time frames:
Deposit limits can be set, lowered, or increased through your g9999 account settings or by contacting our support team. Please note the following important rules around limit adjustments:
Our Recommendation: Set your deposit limit before you start playing. Decide on a monthly entertainment budget that you are genuinely comfortable losing — because gambling outcomes are never guaranteed — and set your deposit limit to that amount. This single step is the most effective way to keep your gaming within a healthy boundary.
In addition to deposit limits and self-exclusion, g9999 offers session-level controls that help you manage the amount of time you spend gaming. These tools are available free of charge to all g9999 account holders.
You can set a session time reminder that will notify you when you have been playing continuously for a specified duration (e.g., 30 minutes, 1 hour, or 2 hours). The reminder appears as an on-screen notification and prompts you to take a break, review your session balance, or log out. The reminder is informational — it does not automatically end your session — but it gives you a conscious checkpoint to reassess whether you want to continue.
Reality checks are periodic on-screen pop-ups that display your net gaming result for the current session: how much you have deposited, how much you have won or lost, and how long you have been playing. These prompts are designed to prevent the "time distortion" effect that can occur during extended gaming sessions and to keep you fully informed about your financial position.
A cooling-off period is a short-term break option that temporarily suspends your ability to make new deposits while keeping your account active. This is useful if you feel the urge to chase losses or if you have had an unusually intense gaming session and need time to step back without fully excluding yourself. Cooling-off periods can be set for 1 day, 3 days, or 7 days.
Problem gambling can develop gradually and may not be immediately obvious to the person experiencing it. It often begins as occasional play for entertainment, then slowly becomes a habit that feels difficult to control. The following warning signs may indicate that gambling has become a problem. If you recognise any of these patterns in yourself or someone close to you, we encourage you to seek help without delay.
Spending more money on gambling than you can afford to lose
Borrowing money or selling possessions to fund gambling
Chasing losses — continuing to gamble to try to win back money already lost
Feeling irritable, anxious, or restless when not able to gamble
Neglecting work, family, or social obligations because of gambling
Lying to friends or family about how much time or money you spend gambling
Gambling to escape stress, anxiety, or emotional problems
Feeling unable to stop or cut back on gambling despite wanting to
Answer the following questions honestly. If you answer "yes" to two or more of them, we strongly recommend using the g9999 self-exclusion tool or contacting our support team for guidance.
Have you ever spent more time or money gambling than you originally intended?
Have you ever gambled to try to recover money you had previously lost?
Have you ever felt anxious, depressed, or guilty after a gambling session?
Have you ever hidden your gambling activity from people who are close to you?
Has gambling ever negatively affected your finances, work, or personal relationships?
Have you ever tried to stop or reduce your gambling but found it difficult?
If you answered "yes" to two or more of the above questions, please reach out. You can contact the g9999 responsible gaming team at [email protected] — your message will be treated with complete confidentiality and without judgment. We are here to help.
If you feel that your gambling behaviour is becoming a problem — or even if you are simply unsure — please do not hesitate to reach out to the g9999 responsible gaming team. We are available around the clock, including during Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March). No appointment is needed and all communications are handled in strict confidence.
To access any of the responsible gaming tools described on this page — self-exclusion, deposit limits, cooling-off periods, or session reminders — please use any of the following contact methods:
When you contact g9999 about a responsible gaming concern, our support team is trained to respond with care, respect, and practical assistance. We will never pressure you to continue playing, question your decision to self-exclude, or delay the activation of a protective tool. Your wellbeing comes first.
Urgent Help: If gambling has caused a crisis situation — such as severe financial distress, relationship breakdown, or emotional harm — please speak to a trusted person in your life as a first step. You can also write to [email protected] to request immediate account closure and a referral to further support resources. All such requests are treated as the highest priority.
Suspend your account for 24 hours up to permanently. Takes effect immediately on request.
Set daily, weekly, or monthly ৳ deposit caps. Reductions apply instantly.
Receive on-screen alerts after 30, 60, or 120 minutes of continuous play.
Periodic pop-ups showing your real-time net session result and time played.
Pause new deposits for 1, 3, or 7 days without fully closing your account.
Our responsible gaming support team is on hand 24 hours a day. All requests are treated in strict confidence and actioned without delay.
Support Email
[email protected]Available 24/7 — including all public holidays
Every feature we build, every policy we write, and every interaction our support team has with players is guided by a genuine commitment to player wellbeing. Here is what that commitment looks like in practice.
Every g9999 account goes through identity verification to confirm the player is 18 or older. No account is fully activated until age has been confirmed via government-issued ID. Underage accounts are closed without exception.
When you lower a deposit limit on g9999, the change takes effect immediately — not after a delay. We make it easier to reduce your exposure than to increase it, because we want protective decisions to be as frictionless as possible.
g9999 will never make it difficult to self-exclude. A single email to [email protected] is all it takes. Our team activates the exclusion immediately, with no questions, no waiting, and no attempts to persuade you to stay.
g9999 does not send promotional offers to players who have set deposit limits, activated cooling-off periods, or requested self-exclusion. Protective tool activation automatically suppresses all marketing communications.
Every member of the g9999 support team receives training in responsible gaming awareness. When a player raises a concern about their gambling behaviour, they are met with empathy, practical guidance, and immediate action — not sales pressure.
g9999 monitors account activity for patterns that may indicate problem gambling — such as extended sessions, frequent large deposits, or rapid loss-chasing behaviour. Where such patterns are identified, our team may proactively reach out to offer support.
With the right tools and a healthy mindset, g9999 offers a fantastic entertainment experience for adult players across Bangladesh. Explore our games, check out our FAQ, or log in to review your account settings and responsible gaming limits.