g9999 Privacy Policy

1 Introduction

g9999 is committed to handling your personal data with transparency, integrity, and care. We recognise that privacy is a fundamental right and that every player who entrusts us with their personal information deserves to know exactly how that information is managed. This Policy has been written in plain, accessible English so that all g9999 players — whether based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across Bangladesh — can understand how their data is processed.

This Privacy Policy forms part of the overall agreement between you and g9999, alongside the Terms & Conditions and the Responsible Gaming policy. In the event of any inconsistency between this Policy and those documents on privacy-related matters, this Policy shall prevail.

2 Data We Collect

g9999 collects personal data through a variety of channels: directly from you when you register and interact with the platform, automatically through your use of the g9999 website and mobile experience, and in certain cases from third-party service providers such as payment processors. The categories of data we collect are described in the table below.

g9999 does not intentionally collect any special categories of sensitive personal data (such as health information, biometric data, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming self-assessment or a support communication. In those cases, such data is handled with heightened care and used only for the purpose for which it was provided.

3 How We Use Your Data

g9999 uses the personal data we collect for the following specific and legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below without first obtaining your explicit consent.

• Account Management: To create, operate, and maintain your g9999 account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate records of all financial activity on your account.
• Identity Verification (KYC): To comply with anti-money laundering (AML) obligations and to confirm that all account holders are aged 18 or above. KYC checks are a standard and legally required part of operating an online gaming platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeovers, and other prohibited conduct that could harm you or the integrity of the g9999 platform.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance related to your account, transactions, or gameplay.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, design, and content of the g9999 platform on an ongoing basis.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and comply with responsible gaming obligations.
• Marketing Communications: To send you promotional offers, bonus announcements, and event notifications — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Legal Compliance: To comply with applicable laws, respond to lawful regulatory requests, and enforce the g9999 Terms & Conditions.

4 Legal Basis for Processing

g9999 processes your personal data only where a valid legal basis exists to do so. The primary legal bases on which g9999 relies are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and g9999 — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing that is required to comply with applicable legal obligations, including KYC identity verification, AML transaction monitoring, and regulatory reporting.
• Legitimate Interests: Processing carried out in pursuit of g9999's legitimate interests — including fraud prevention, platform security, abuse detection, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

5 Data Sharing & Disclosure

g9999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: We share financial data with payment service providers — including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — solely to process deposits and withdrawals on your behalf. These providers operate under their own privacy policies and data security standards.
• Game Providers: Technical and usage data may be shared with our game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver game services, resolve technical disputes, and ensure fair play compliance.
• Identity Verification Services: During KYC verification, your identity documents may be processed by a third-party verification provider engaged by g9999 for this purpose. Such providers are bound by strict confidentiality and data security obligations.
• Legal & Regulatory Authorities: g9999 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of g9999, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of g9999's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

All third parties with whom g9999 shares your data are required to process it only for the specified purpose and in accordance with applicable data protection standards. g9999 does not authorise any third party to use your data for their own independent purposes.

6 Cookies & Tracking Technologies

g9999 uses cookies and similar tracking technologies to enhance your experience on g9999.club, to maintain your session while you are logged in, and to collect analytical data about how the platform is used. A cookie is a small text file stored on your device by your web browser when you visit a website.

The types of cookies used by g9999 include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in while you navigate between pages. Essential cookies cannot be disabled without affecting platform functionality.
• Analytical Cookies: Used to collect aggregated, anonymous data about how players use g9999.club — such as which pages are visited most frequently, how long sessions last, and which game categories are most popular. This data is used to improve the platform.
• Functional Cookies: Used to remember your preferences, such as your selected language, display settings, and previously entered information, so that you do not need to re-enter them on each visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including cross-site request forgery (CSRF) protection and bot detection measures that protect your account.

You may control cookie settings through your browser's privacy preferences. Please note that disabling essential cookies may prevent certain features of g9999.club from functioning correctly. g9999 does not use advertising or cross-site tracking cookies.

7 Data Retention

g9999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active account and for a minimum period of five (5) years following account closure, to comply with AML record-keeping obligations.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements.
• Communications Data: Support emails and chat transcripts are retained for a minimum of two (2) years from the date of the last interaction, to assist with dispute resolution and quality assurance.
• Technical & Usage Data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes. Non-anonymised technical data (such as IP logs) is retained for up to twelve (12) months.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it is deleted or anonymised promptly.

8 Data Security

g9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the g9999 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, financial details, and personal information cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored on access-controlled servers with strict role-based access permissions. Only authorised g9999 personnel with a legitimate operational need may access personal data, and all such access is logged and audited.
• Password Hashing: Account passwords are never stored in plain text. g9999 uses strong cryptographic hashing algorithms to store password credentials securely.
• Fraud Detection Systems: g9999 operates automated systems that continuously monitor account activity for signs of unauthorised access, suspicious transactions, and security anomalies. Alerts are reviewed by the g9999 security team in real time.
• Regular Security Reviews: g9999 conducts periodic security assessments and platform audits to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure: use a strong, unique password for your g9999 account, do not share your login credentials with anyone, and notify [email protected] immediately if you suspect any unauthorised activity on your account.

9 Your Rights Over Your Data

As a g9999 account holder, you hold a number of rights in relation to the personal data we process about you. g9999 is committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of Access: You have the right to request a copy of the personal data g9999 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that g9999 correct any personal data that is inaccurate or incomplete. You may update certain information directly through your g9999 account settings, or by contacting support.
• Right to Erasure: You may request that g9999 delete your personal data where it is no longer necessary for the purposes for which it was collected, and where no overriding legal obligation requires its retention.
• Right to Restriction: You may request that g9999 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that g9999 provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where it is based on g9999's legitimate interests, including objecting to direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the g9999 data team at [email protected]. g9999 will respond to all verifiable data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect against fraudulent submissions.

10 Children's Privacy

The g9999 platform is strictly intended for adults aged 18 years and above. g9999 does not knowingly collect personal data from any person under the age of 18. Age verification checks are applied during the account registration process and as part of our KYC procedures specifically to prevent minors from accessing the platform.

If g9999 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on g9999 using false information, please contact us immediately at [email protected] so that we can investigate and act promptly.

11 Third-Party Links

The g9999 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These third parties operate independently of g9999 and have their own privacy policies governing the data they collect and process. g9999 is not responsible for the privacy practices or content of any third-party service.

We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with your g9999 account, particularly your chosen payment method provider.

12 Updates to This Privacy Policy

g9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the g9999 platform. The date of the most recent revision is displayed at the top of this page. Where a material change is made to this Policy, g9999 will notify registered players via email or via a notice on the g9999 platform prior to the change taking effect.

Your continued use of g9999.club following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way g9999 handles your personal data, please contact us using the details below. Our support team is available around the clock, every day of the year, including Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March).

• Email: [email protected] (plain text — not a clickable link)
• Response Time: g9999 aims to respond to all privacy-related enquiries within 24 hours of receipt
• Support Hours: 24 hours a day, 7 days a week
• Language: Support communications are handled in English

For responsible gaming enquiries, including self-exclusion requests and deposit limit adjustments, please visit the Responsible Gaming page or contact support directly. For a full overview of your rights and obligations as a g9999 player, please review the Terms & Conditions.